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FAQ

Last updated: February 9, 2026

How does escrow work?

Payments are secured while sellers deliver the order. Funds are released once the order is completed.

How do I contact a seller?

After a purchase, you can message the seller from your order completion screen or Messages page.

What if I have an issue?

Start by messaging the seller. If unresolved, open a dispute within the allowed timeframe.

How do payouts work?

Sellers can withdraw available balances from the Wallet page once the hold period clears.